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or complete our Contact Form


Updated cancellation policy to help members during Covid-19 emergency

We would like to reassure members and students regarding our policy on refunds, cancellations, transfers and substitutions during the current crisis.

Behind the scenes at ICS we have been working hard to ensure your professional development needs can continue to be met. We are pleased to announce that member events, CPD and training are now fully available online.

We have been contacted by many members who want to book for a course or an event but aren’t sure how their calendar might look in the future.

That’s why we have simplified our refund policy for these uncertain times:

  • Full refund offered on all bookings cancelled more than 10 working days prior to the event/course date
  • Full credit to transfer onto a course at a future date on all bookings cancelled 5-10 working days before the event/course date
  • Registrant who cancels may nominate a suitable replacement to attend in their place, incurring no cancellation penalty as long as the replacement meets the entry requirements for the course, up to one day in advance of the course/event date
  • During the Covid-19 crisis we will waive the standard 10% admin fee for any participants wishing to transfer to a later date received within 5 working days of the event/course date
  • Registrants who fail to notify ICS of their non-attendance within 5 days will be charged 100% of the full fee unless due to a COVID-19 emergency. 
  • All other standard terms and conditions apply

Please also remember all bookings can be made using the pay offline feature if you would like to book now and pay later.

We understand that your training requirements may have changed, so contact us below for a friendly chat to discuss how we can help you.

Our course offerings can all be tailored to your organisation and we will work with you to train your staff in the most convenient and efficient way for you.

Contact our Head of Training Claudia Delaney at or call her on 086 046 5666.

Stay safe and well,


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