ITIL 4 Essentials: An essential guide for the ITIL 4 Foundation exam and beyond.
ITIL Foundation Essentials – ITIL 4 Edition The ultimate revision guide for those preparing for the ITIL® 4 Foundation exam.
The Universal Service Desk (USD): For those who want to learn about implementing, controlling and improving service delivery.
ISO/IEC 20000 – A Pocket GuideA useful guide to the global standard for service management ISO 20000.
IT for Business (IT4B) – From Genesis to RevolutionFor those looking to learn how to integrate well-known concepts, methods and processes from ITIL and COBIT.
Sophie Sayer, Sales Director at IT Governance Europe comments: ‘We are delighted to be partnering with itSMF Ireland, and to offer their members access to our portfolio of books and tools. I have worked with itSMF Chapters globally for years and I feel proud to be assisting the Irish Service Management Community – especially during these times where IT teams have had to readapt to how they protect, comply and thrive in this strange new environment.’
Jim Friars, CEO of the Irish Computer Society and itSMF Ireland added: ‘Professional development is one of the pillars of professionalism, that itSMF Ireland members commit to as part of their membership. We are always looking for different ways to expand members’ opportunities to keep their learning up to date and are pleased to be able to offer this discount to itSMF Ireland members, so they can avail of the wide selection of publications that IT Governance Europe offers. Members can add their learning to their CPD record, showcasing their commitment to keeping their skills up to date in this fast-changing environment for IT Service Managers.’