ITIL V4 is the first significant update to the leading ITSM guidance since 2011. In this talk Stuart Wright will address these updates and changes in terminology.
Introduction to ITIL 4 covering:
• ITIL service value system
• The 4 dimensions model and influencing factors
• The ITIL guiding principles
Changes in terminology
• Reference not just to new terminology but also where V3 terminology has been updated and brought in-line with current thinking
The new qualification scheme and its relationship with the V3 credits
Stuart is a highly professional and respected Service Management Consultant/Senior Lecturer with over 25 years progressive experience.
A well-travelled lecturer with the practical experience gained from various consultancy projects used to create delegate interaction and bring courses to life through the use of real-life examples.
Stuart has been delivering training and guest speaking events since the year 2000, as an expert in both ITIL and ISO/IEC 20000. He is well known locally having delivered and attended numerous service management engagements throughout Ireland every year for over 18 years.
8.00am - Registration & refreshments
8.30am - AGM
9.00am – 10.00am - ITIL V4 event
Please note that you must register for the AGM separately should you wish to attend.
Members – book your place at this event for the special price of just €25.00 Free
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